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Annex No. 2

to the Public Offer for entering into an agreement for paid services to provide access to the modme.uz software under the SaaS model

TECHNICAL SUPPORT POLICY

MODME LLC

(version dated May 3, 2026)

1. This Annex defines the procedure, terms and response timeframes for technical support provided by MODME to Customers of the modme.uz Service.

2. This Policy is an annex to the Public Offer and the Agreement and is published openly at https://modme.uz.

3. Technical support is provided to Customers within the paid tariff plan and is an integral part of the Services.

4. Technical support includes consulting and operational support for the Service, help with functionality, registration and processing of incidents and requests, collection of feedback, notifications about updates and planned maintenance, API and integration questions, and forwarding feature requests to the development team.

5. Technical support does not include Customer staff training outside the Service functionality, individual business-process customization not covered by documentation, or correction of errors caused by Customer actions.

6. Support requests are accepted through official communication channels.

7. Technical support working hours are Monday through Saturday, 10:00 to 19:00 Tashkent time (UTC+5), excluding official public holidays of the Republic of Uzbekistan.

8. All Customer requests are registered in the MODME CRM system.

9. The Contractor undertakes to provide an initial response within 1 working day after receiving a request. An initial response means confirmation of receipt, a request for additional information or the start of diagnostics.

10. As part of the initial response, the support specialist diagnoses the issue and takes steps to resolve it, including consultations, instructions, photo or video materials, documentation links or an online consultation.

11. If resolution requires a product manager or the development team, the request is forwarded to the relevant department and the Customer is informed about further timeframes.

12. After an incident is resolved or a request is completed, support contacts the Customer again to confirm the solution and collect feedback.

13. MODME support also performs proactive work: checking platform operation, collecting service quality feedback and gathering suggestions for Service improvement.

14. Requests to MODME technical support are accepted through the following official channels: